What is “leadership leverage?”
The best leaders know how to leverage their teams to get more out of the business, without ever becoming a bottleneck…
Spotting “waste” in your operations
Operations experts talk about eight forms of waste that can be identified and reduced in every business…
Reinforce what you want repeated
Hard work that goes unnoticed slowly disappears. How to reward and encourage great work…
How not to waste time in meetings
Routine meetings should drive tactical execution. Too often they are just info updates that waste team time..
Fueling growth with capacity
If your business can’t deliver an excellent customer experience today, growth tomorrow could break it…
Toxic competition
The best teams I've worked with were surprisingly competitive. The worst teams were too. Healthy vs. toxic competition…
Nice leaders ≠ good leaders
Sometimes being “nice” isn’t very nice at all. The difference between nice and good leaders…
Delegating vs. letting go
“Let go.” It’s not bad advice. But somewhere along the way, some leaders started hearing: "Stop paying attention”…
No more missed deadlines
How we are accidentally training people that deadlines don’t matter…
Selling a business without regrets
Three business owners talk about selling their businesses and lessons learned…
Turning vision into action
Your vision is mud. Or it might be, if you haven’t been intentional enough about bringing…
How to avoid the “Hero Trap”
“If I get abducted by the mothership tomorrow, my knowledge does not go to outer space…
When NOT to hire an ops manager
I recently spoke with three very different business owners. Different industries, different …
Falling back in love… with your business
People's reasons for starting a business are often simple: Do what I love. Be my own …